Return, Exchange & Refund Policy

Thank you for shopping at www.dahliacollections.com

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Policy.

 

GENERAL RETURN POLICY

We want you to be happy with your purchase. If the product is affected with manufacturing defects, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Please always ship the returned items to this exact address: Dahlia Collections, Kaliyar, Thodupuzha, Kerala-685607, India, Phone: 8921636663

REFUND POLICY

At Dahlia Collections, we are wholeheartedly committed to ensuring your complete satisfaction with every purchase. We understand that, occasionally, issues may arise, and we have implemented clear and comprehensive policies to address them.

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  •         Product must be returned in its original packaging
  •         Product wasn’t used or damaged

.         The product should remain unstitched, unused, and unaltered in any way.

  •         Product must include original tags (if applicable)
  •         Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase within 10 days after the product is delivered back to us. If the payment was made thru bank the following information are needed to be provided: Full name, IFSC Code, Account Number

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.

 

In order to be eligible for exchanges make sure that these following conditions are met:

  •         Product must be returned in its original packaging
  •         Product wasn’t used or damaged

.         The product should remain unstitched, unused, and unaltered in any way.

  •         Product must include original tags (if applicable)
  •         Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, one time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email: thedahliacollections@gmail.com or Phone: +918921636663

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

We kindly request that you obtain prior authorization before sending items back to us. Unapproved returns cannot be accepted. Your cooperation is greatly appreciated.

Your satisfaction remains our paramount concern, and we are unwaveringly dedicated to ensuring a seamless and exceedingly satisfying shopping experience.